SUPPORT
Player support
Find common answers and practical data-management guidance in one place.
OPERATIONS
Contact operations
Use the operating support inbox for bugs, purchases, and accessibility questions.
Frequently asked questions
Do I need an internet connection?
Core play and progress saving are designed to work on-device. An internet connection is only needed to view this public site.
What happens if I erase progress or reinstall the app?
Use the ownership and data screen in the game to erase all local game data. Because there are no accounts or cloud saves, erased data and progress after deleting and reinstalling the app cannot be recovered.
Can I see why I got a result?
At-bat results are designed to show how your choice, timing, pitcher pattern, and recent event effects connected to the outcome.
Where are purchases and refunds handled?
iPhone purchases and refunds are handled through Apple’s purchase system and its policy in your country. After release, the support inbox will also guide receipt questions.
Can I play in English or Japanese?
Public support documents are prepared in English and Japanese. Complete in-game localization and native-language review are mandatory before paid release.